Frequently Asked Questions


What is the “Skill Based Question”?

This is a very important part of entering our competitions, Should you enter a competition and you get the question wrong, you WILL forfeit any prize that may be allocated to you. Please check your answer before entering.


What is Spot The Ball?

Spot The Ball is a game of skill. Firstly we take a photograph from a fottball match, then we edit the ball out of the picture. The exact location of the ball is stored on our systems and you simply have to guess where the ball is.


Do you use judges to decide the location of the ball like other competition sites?

We use original photographs where the ball is shown. There is no need for judges to decide where they “think” the ball was as we already know the exact location and this is stored on our systems.


When will the competition end?

Skill based question competitions close when a prize has beeen allocated to the winner. Spot The Ball competitions close when either somebody guesses within 5 pixels of the preset location or when all of the tickets have sold. The competitions don’t have timers, we think intant wins is a better way.


Are my financial details secure?

Yes. We use secure, encrypted connections across our website and do not hold your card details on our servers. Our payment providers are fully PCI and ISO compliant, and we leave all of the financial processing to them. LuxeInstants will never see, store or share any of your financial data.


Is this site secure?

Yes. Our website address starts with HTTPS, the ‘S’ means that the connection is secure.
If viewing on a computer you’ll also see a padlock in the address bar which you can click for more information about our website security.


What details do you hold and what do you do with them?

We only hold basic details of our customers, this is to ensure we can contact the winners. We do not share details with any other third party.


How will I know if I won?

You will know within 5 minutes of purchasing a ticket if you have won, this will be via email..


How long do I have to claim my prize?

Winners have 48 hours to respond and claim their prize after receiving their email.


If I don’t win can I get a refund?

Sorry but you can’t get a refund if you don’t win.


How does the instant win work?

For skill based question competitions our system selects an email response to be sent randomly when you purchase a ticket. We have no control or knowledge of who will receive the winning emails. For Spot The Ball competitions you will recieve an email telling you if you were within the 5 pixels of the preset location.


Why don’t you have countdown timers on competitions?

Our competitions are instant win, that means that you don’t have to wait weeks to see if you’ve won and there’s no need for any timers.


How will I receive my prize if I win?

Some prizes will be collected from a store local to the winner. Winners must provide identification in order to collect the prize. Other prizes will be shipped directly by ourselves and will be fully tracked and insured.


How do you choose the winner?

For skill based question competitions the winner is selected at random and sent an email by our automated system. For Spot The Ball competitions our system automatically detects how close your selection is to the preset location.


Can I choose a different prize?

Unfortunately not. Although a cash alternative valued at 80% of the retail price of the prize can be offered.


What if a prize isn’t claimed within the 48 hour period?

If a prize isn’t claimed we reserve the right to add the prize back into the competition and offer the prize to somebody else.


How many tickets can I buy?

You can buy as many tickets as you wish, but you can only buy 1 ticket per transaction.


Can I enter more than one competition at a time?

Yes, you can enter as many competitions as you wish, but for the skill based question competitions you can only buy 1 ticket at a time.


Is there a cash alternative?

Should there be an issue with the prize that is out of our control we reserve the right to offer a cash alternative, this may be less than the retail value of the prize offered.


What if I get the question wrong?

Our questions are designed to test both skill and knowledge. If you answer incorrectly, you will forfeit any prize that was allocated to you. Please ensure you use due care, thought, skill and knowledge when answering.

How It Works

How It Works?

To enter one of our competitions, please see a brief step by step guide below:


Join Competitions   Learn more


How It Works 1

1. Choose which competition you would like to enter.

How It Works 2

2. Answer the skill-based question correctly and purchase your ticket.

How It Works 3

3. Check your email to see if you have instantly won.

FAQ

  • Mark P

    Crewe

    January 22, 2021

    “Love the idea of knowing straight away if i win! Hopefully I’ll win soon!”

  • Nina H

    Macclesfield

    February 11, 2021

    “You buy a ticket, check your email to see if you’ve won… it’s a simple yet genius way of doing it!”

  • Phil C

    Helsby

    March 17, 2021

    “Like a breath of fresh air! The old way of waiting became a bit boring. Nice to see someone doing things differently!”

  • Charlie P

    Somerset

    May 16, 2021

    “I hated having to wait for the live draws, this is so much easier and I already won a couple of Amazon gift cards so hopefully there’s a big prize on the way”

  • Andre W

    Northolt

    July 30, 2021

    “Love the new Spot The Ball Instant win format! 2 chances to win with every entry just makes me want to enter more!”

  • Aaron W

    Stoke on Trent

    January 15, 2021

    “I usually enter other competitions where you have to wait weeks to see if you won, much prefer this new format!”

  • Lorraine Q

    Nantwich

    May 07, 2021

    “Played other sites but never won anything then a friend won a Dyson Hairdryer on here… Just waiting for my win now!”

  • Nina G

    Runcorn

    May 20, 2021

    “Won an Apple Watch after 3 attempts… Arrived within 2 days and I’m so happy with it!”

  • Bishal P

    Birmingham

    August 9, 2021

    “The fact that the spot the ball location is taken from the actual location and not where “judges” think the ball is makes it more appealing for me!”