This is a very important part of entering our competitions, Should you enter a competition and you get the question wrong, you WILL forfeit any prize that may be allocated to you. Please check your answer before entering.
Spot The Ball is a game of skill. Firstly we take a photograph from a fottball match, then we edit the ball out of the picture. The exact location of the ball is stored on our systems and you simply have to guess where the ball is.
We use original photographs where the ball is shown. There is no need for judges to decide where they “think” the ball was as we already know the exact location and this is stored on our systems.
Skill based question competitions close when a prize has beeen allocated to the winner. Spot The Ball competitions close when either somebody guesses within 5 pixels of the preset location or when all of the tickets have sold. The competitions don’t have timers, we think intant wins is a better way.
Yes. We use secure, encrypted connections across our website and do not hold your card details on our servers. Our payment providers are fully PCI and ISO compliant, and we leave all of the financial processing to them. LuxeInstants will never see, store or share any of your financial data.
Yes. Our website address starts with HTTPS, the ‘S’ means that the connection is secure.
If viewing on a computer you’ll also see a padlock in the address bar which you can click for more information about our website security.
We only hold basic details of our customers, this is to ensure we can contact the winners. We do not share details with any other third party.
You will know within 5 minutes of purchasing a ticket if you have won, this will be via email..
Winners have 48 hours to respond and claim their prize after receiving their email.
Sorry but you can’t get a refund if you don’t win.
For skill based question competitions our system selects an email response to be sent randomly when you purchase a ticket. We have no control or knowledge of who will receive the winning emails. For Spot The Ball competitions you will recieve an email telling you if you were within the 5 pixels of the preset location.
Our competitions are instant win, that means that you don’t have to wait weeks to see if you’ve won and there’s no need for any timers.
Some prizes will be collected from a store local to the winner. Winners must provide identification in order to collect the prize. Other prizes will be shipped directly by ourselves and will be fully tracked and insured.
For skill based question competitions the winner is selected at random and sent an email by our automated system. For Spot The Ball competitions our system automatically detects how close your selection is to the preset location.
Unfortunately not. Although a cash alternative valued at 80% of the retail price of the prize can be offered.
If a prize isn’t claimed we reserve the right to add the prize back into the competition and offer the prize to somebody else.
You can buy as many tickets as you wish, but you can only buy 1 ticket per transaction.
Yes, you can enter as many competitions as you wish, but for the skill based question competitions you can only buy 1 ticket at a time.
Should there be an issue with the prize that is out of our control we reserve the right to offer a cash alternative, this may be less than the retail value of the prize offered.
Our questions are designed to test both skill and knowledge. If you answer incorrectly, you will forfeit any prize that was allocated to you. Please ensure you use due care, thought, skill and knowledge when answering.